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Report a Scooter Issue

Before you start...

Expected Resolution Time: Within 24 Hours*

Before you start...

You can report these issues with scooters – referred to in the City of San Diego as shared mobility devices (SMDs) – through Get It Done. Please review the description to verify to make sure you're reporting a valid issue.

Please select only one operator per report in order to ensure your report can be routed to the correct operator efficiently.
  • Blocking Road
    SMDs may not block street traffic lanes at any time.
  • Blocking Sidewalk
    SMDs may be parked/staged on sidewalks as long as they are in allowed zones where they:
    • Do not impede pedestrian traffic;
    • Are not on the same block as an SMD corral; and
    • Are located no closer than 40 feet of another SMD on a City sidewalk.
  • Scooter Staging/Placement
    SMDs should be parked/staged in SMD corrals. Where there is no SMD Corral in allowed zones, up to four SMDs can be parked together no more than a foot apart. SMDs may not be placed in
    • In an accessible (blue) parking spot;
    • Within 500 feet of a hospital or K-12 school; or
    • Within 6 feet of a designated MTS bus stop or trolley stop, transit shelter, bench or information kiosk.
For urgent matters and moving violations, please contact the SDPD non-emergency line at 619-531-2000. For emergencies, dial 9-1-1.

For more information, please visit Bicycle and Scooter Sharing

*Both riders and operators must follow regulations and rules related to Shared Mobility Devices.
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Report a Problem: Shared Mobility Device

Complete steps 1 through 4 to report a problem. For emergencies, call 911.

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1 Address:

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Please verify that the address of the issue is within the City of San Diego. Select address from displayed suggestions. Learn More
2 Report Category/Type: Click To Select Different Report Category/Type
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Please select operator

What is the operator? (Please select one operator per report)

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What is the issue? (To select multiple items, click each item)

3 Description:
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4 Upload Images:

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