When a resident submits a report, the system will automatically evaluate the report for duplicates. Depending on what type of report is submitted (e.g. 72 hour violation, encampment, illegal dumping, etc.) the system will look at different criteria to determine if it’s likely a duplicate.
After system tags a report as a duplicate, a City employee will then verify if the duplicate tag is accurate.
What should I expect if my case is tagged as a duplicate?
The primary case in a duplicate relationship is always the first case to be reported. If your case is tagged as a duplicate, your case will remain open and become attached to that first case. If your case is tagged as a duplicate, you will not receive an email notifying you of this update.
Once the issue is resolved, all cases linked to the first report will be closed at the same time.
For example:
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A resident reports a problem with a streetlight.
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The next day, another resident reports the same street light issue.
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When the streetlight is fixed, staff will close the first report, closing all attached duplicates at the same time.