Torrey Pines State Beach
Photo by Luis Peraza
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How do I report a missed trash, recycling, or greenery collection?
If your refuse/recyclables were not collected and your property is located outside the impacted areas, please use Get It Done to Report a Missed Collection or download the Get It Done mobile app. Prior to reporting a missed collection, please review the following possible reasons why your collection was missed:
The Container Is Damaged: Cracked and/or damaged containers, including lids, may not be serviced. Please check your containers for damage. Replace a cracked or damaged container.
The Container Is Too Close to Obstacles: Containers within three feet of a parked car, another container, or other obstacles in the right of way create challenges for collection crews. Please ensure adequate spacing between containers and obstacles to allow the collection crews to service the containers safely.
The Container Is Overflowing: Containers with overflowing materials and/or large protruding objects such as poles, 2x4’s, cardboard boxes, or other long objects create a hazard and may not be serviced by collection crews. Please ensure that all contents fit within the container to allow for safe disposal by collection crews.
The Container Is Under an Obstacle: Telephone wires, low hanging trees, and basketball hoops can all create overhead obstacles for our collection vehicles. Please ensure your container is not under these obstacles.
The Container Was Not Placed Out on Time: Containers need to be placed out for collection by 6 a.m. the day of the normally scheduled service.
Wrong Collection Week: Recycling and greenery collection occur bi-weekly. Please check the collection schedule of these commodities.
Did you know that each day the Collection Services Division provides over 104,000 service stops? That means that each supervisor is responsible for ensuring 15,000 customers receive safe and effective service each day. We provide the tips above as they are the most common reasons service is missed. We are committed to the highest level of customer service and will review all Get It Done reports. We appreciate your patience. If you have any questions, please call the Environmental Services Department Customer Care Center at 858-694-7000. You may also visit the Collection Services Division page to learn more about collection operations.
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