| Report Type | Estimated Timeframe | Description |
| TRASH COLLECTION, RECYCLING, AND GRAFFITI |
| Container Left Out | 14 days | |
| Dead Animal |
3 days
| |
| Dumpster Encroaching on Public Right of Way | 14 days | |
| Graffiti Removal |
Public (City-maintained): 5 days
Private Property - Code Enforcement: 377 days
|
Graffiti response time varies based on what type of property the graffiti is located on.
Graffiti located on private property can require code enforcement, which adds time to the process.
Note: Companies are responsible for painting out graffiti on their assets, such as utility boxes and dumpsters. Reports may be referred to the responsible party to be addressed.
|
| Illegal Dumping |
5 days
|
Depending on the type and location of illegal dumping, this type of report may take less than a week or up to 6 months to resolve, if code enforcement actions are involved.
Reports of Illegal Dumping associated with Homeless Encampments should be submitted under the “Homeless Outreach / Encampment” reporting option and may incur additional delays if submitted as “Illegal Dumping.”
|
| Missed Collections |
5 days**
**When not associated with a known route delay.
|
Learn more about Collection Service Impacts.
Missed trash/recycling container pickups need to be reported to the Environmental Services Department no later than 5 p.m. on the following day after the missed collection to get return service. If container was tagged, please refer to the information left by the driver on the tag and correct the issue.
|
| Overflowing Dumpster | 14 days | |
| STREETS, SIDEWALKS, AND LIGHTS |
| Curbs | Damaged Curb: 730 days
Faded Paint: 150 days | |
| Damaged Guardrail | 50 days | |
| Faded Striping | 575 days | |
| Pothole | 10 days (20+ during significant rain events) | Learn more about Pothole Repair and Street Resurfacing. |
| Sidewalk Repair Issue | 6 days for mitigation/temporary repair; permanent repairs 8+ years | Learn more about Sidewalk Repair.
Sidewalk uplifts are temporarily ramped or patched as soon as possible following reports to City crews. Sidewalk repairs involving concrete work take longer.
Often, repairs are the responsibility of the adjacent property owner. |
| Street Lights |
500 days
| ONLY emergencies and safety issues responded to at this time. |
| Street Sweeping | 30 days | |
| Traffic Sign | 250 days | |
| Traffic Signals |
Signal Issue: 15 days
Signal Timing: 10 days
| High priority traffic signal issues are addressed within 24 hours. |
| BICYCLE, SCOOTER, AND VEHICLE ISSUES |
| 72 Hour Vehicle Violation | 25 days | The time it takes to resolve this type of problem can take longer, due to the code enforcement process. |
| Bicycle Related Issues | 300 days
| Variable accuracy due to low report volume. |
| Parking Zone Issue |
1 day
|
Monitored Monday – Friday, 7 a.m. – 5:30 p.m.
For urgent issues outside of this time frame, please call (619) 531-2000.
If this is an emergency, dial 9-1-1.
|
| HOMELESS OUTREACH / ENCAMPMENT |
| Homeless Outreach / Encampment | 14 days |
Learn more about what happens when a homeless outreach / encampment is reported.
Visit the City's Homeless Strategies & Solutions Department website for more details.
|
| TREE MAINTENANCE |
| Tree Maintenance (Non-Emergency) | 150 days to complete tree work, if work is needed | Emergency tree work is immediately dispatched for service. Other reports of tree maintenance are addressed as soon as possible, depending on the severity of the issue. |
| Vegetation Encroaching on Sidewalk/Street | 629 days | Due to steps required in the code enforcement process and a backlog of open reports, this type of report is taking longer than normal. |
| STORMWATER AND DRAINS |
| Illegal Discharge | 60 days | |
| Over Irrigation | 60 days | |
| Storm Drain | 90 days | |
| Street Flooded | 3 days**
**Responds to emergencies within 24 hours. | |